Pennsylvania State University | Hospitality경영학
Ph.D | 호텔관광경영학
경희대학교 | 호텔경영학
석사 | 호텔경영학
경희대학교 | 호텔경영학
학사 | 호텔경영학
논문
Beyond "I am sorry": Investigating the impacts of apology type and language style on customer forgiveness in service recovery
SCOPUSSSCI
저역서
Business Calculations and Analysis From Basics to Advanced Techniques in Statistics, Accounting, Finance, and Economics with Applications in Excel (First Edition)